Troubleshooting Tech

If you run into issues using the FPP app or website, please first try all of the following—most problems are resolved with one of these:

  • Try playing the videos on a different device.
  • Check your internet connection or switch to a stronger/stable network.
  • Restart your device and relaunch the app or refresh your browser.
  • Log out and back in to your account.
  • Completely close (“kill”) the app, then reopen and try again.
  • Use the back button, then re-click on the video.
  • Make sure the app is updated to the latest version.
  • If using a browser, close other tabs, clear your cache, or try a different browser (e.g., Chrome vs. Safari).

Additionally, downloading videos in your FPP app ensures smooth playback, especially in areas with weak internet connections:

  1. Open the video you’d like to download.
  2. Click the cloud with a down arrow icon in the top right corner.
    *This will allow you to watch videos even without an internet connection.

Still Need Help?
If you have tried all of the above troubleshooting suggestions and your issues persist, please email us at info@fitproprogramming.com for assistance.

Important: Please do not post tech-related issues in the instructor Facebook pages or below on-demand release videos, as our team cannot assist as quickly there. When possible, include screenshots or video recordings so we can fully understand the issue and escalate it to our software team if needed. Thank you!